FAQ
How long will my order take to arrive?
Orders are typically processed within 1–3 business days before being shipped. Once dispatched, delivery usually takes 7–20 business days, depending on your location. For complete details, please visit our Shipping Policy.
What payment methods do you accept?
We accept a variety of secure payment options, including major credit and debit cards, PayPal. For more information, please visit our Payment Options page.
Can I return my order?
Absolutely! We offer a 30-day return policy starting from the date your order is delivered. To learn more about eligibility and the return process, please refer to our Refund Policy.
Will I need to pay customs or import fees?
International orders may be subject to customs duties or import taxes based on your country's regulations. Any applicable fees are the responsibility of the customer and are not included in the order total.
How do I track my shipment?
As soon as your order has been shipped, we'll send a confirmation email with your tracking number. Please allow 24–48 hours for the tracking information to become active.
How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to us at info@primalnovi.com. Our customer support team is committed to responding as quickly as possible and is available throughout the week.